Start Your Career With TILL

Job description

At Till, our mission is to be the best financial lifeline to good people with a short-term financial need. Therefore, your most important responsibility will be delivering personalized, friendly service while ensuring that our customers feel appreciated and valued. You will contribute in a positive manner to the work environment. You will always display courtesy and respect towards team members and customers. It is important that you are punctual, professional and friendly.

Core Objective:  The Resolution Specialist is responsible for creating payment arrangements and recovering funds on delinquent accounts while operating in support of our Mission.

Position Duties and Responsibilities:

• Optimize the collection operations of the Company’s loan portfolio by tracking and interfacing with delinquent Borrowers.
• Work toward solutions which are mutually beneficial to the Company and the Borrower.
• Interface with Management to coordinate plan of action for communicating with delinquent Borrowers.
• Manage and keep current the database of delinquent borrowers regarding amounts owed, employment status, contact information and other relevant data.
• Understand and comply with all federal and state laws regarding debt collection for a creditor.
• Proactively initiate communication with delinquent borrowers via personal and work phone, email, regular mail and other relevant channels at least twice daily.
• Locate delinquent Borrowers using credit bureau information, background checks, loan documents, and other relevant paperwork or databases.
• Gain understanding of Borrowers’ situations to help determine feasibility of collection.
• Help Borrowers understand the binding nature of the loan agreement and benefit of working to repay the funds to which the Company is legally entitled.
• In instances where the Borrowers is unable or unwilling to work toward a mutually beneficial solution, the Resolution Specialist shall escalate the account to our Legal Administration Specialist.
• Assume Additional responsibilities as instructed by Management.

Essential Skills and Experience:

• Minimum of one-year Customer Service experience.
• Excellent customer service and interpersonal skills (friendly, courteous, proactive and helpful).
• Excellent listening and communication skills; attentive listening, good grammar, voice and diction; ability to present information effectively.  
• Basic math skills.
• Intermediate to advanced keyboarding skills; ability to learn proprietary software systems (IntroXL).   
• Intermediate Microsoft Office knowledge (Word and Excel).
• Ability to develop and maintain good working relationships with others.
• Ability to maintain a constructive and composed mindset in all business situations     
• Ability to gather and analyze information and use it to develop solutions to problems.    
• Ability to use a multi-functioning telephone system.    

Email jgalloway@loantill.com to apply today!